![]() What other metrics should you be tracking? Download our "5 Metrics Every Support Leader Should Know" guide to find out. But while they’re out there, executing yesterday’s customer success strategy, we’re going to show you how to race ahead to tomorrow’s with customer delight. And don’t get us wrong, that’s a good thing. Every other company is focusing on customer satisfaction. To build a solid base of happy, loyal customers, you’ll need to step up your game with a personalized, genuine experience. It is the best way to create and sustain growth.With the rise of social media, your customers have more opportunities than ever to loudly advocate for you or publicly trash you. ![]() It costs five times more to acquire a new customer than it does to retain one.If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight.
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